How do I cancel a reservation?
You should notify and confirm booking cancellations through email@example.com. The refund will be calculated by the hotel, based upon the applicable cancellation policy at the time you made the booking. You can contact us via email, telephone or Skype for assistance.
How do I add my hotel on bookings.lk?
You can submit your hotel by filling the form on https://bookings.lk/request. We will review your hotel before we approve it for listing on Bookings.lk.
Can I search for accommodation outside of Sri Lanka on Bookings.lk?
No, currently we provide accommodation searches within Sri Lanka only.
Can I search for multiple accommodation types?
Yes, on Bookings.lk, you can search for various accommodation types such as dorms, hotels, hostels, bungalows, Guest houses, cabanas etc.
I did not receive a booking confirmation mail; could you send me a new confirmation email?
Yes, it is possible to send you a new booking confirmation mail. Once you have booked a hotel with us you should automatically receive an email to confirm the booking. If you do not receive this email, please first check your spam email folder, or contact us and we will assist you.
How do you guarantee payment and data security?
Bookings.lk is a PCI DSS compliant reservation system which includes GeoTrust SSL data protection with an assurance of $1.25M USD warranty.
Do I have to register or pay any fees to use Bookings.lk?
No, you do not need to register to use Bookings.lk and we do not charge any fees for usage.
Are the prices shown on Bookings.lk hotel pages, per person or per room?
The prices shown on Bookings.lk hotel pages are the lowest prices per night per room. This may vary depending upon the accommodation type, where you may be charged per bed or per floor. However, you will be clearly notified of what you will be charged before you proceed to the confirmation screen.
Is it possible to make a hotel reservation on Bookings.lk?
Yes, Bookings.lk is a hotel Search and Reservation system so it is possible to make a hotel reservation directly on Bookings.lk. Bookings.lk displays the current available hotel rates for more than 650+ hotels in Sri Lanka, giving you the possibility to book the best hotel at the best price which is best suited to your accommodation needs.
What does the hotel price include?
The prices listed on Bookings.lk hotel pages include all taxes and fees that are applicable to your reservation.
How do I select a meal type for a hotel?
Click on the radio button before the price under meal type and occupancy suitable to you.
Can I cancel or change my hotel reservation through Bookings.lk?
It is not possible to make changes to reservations directly on Bookings.lk. In order to make a change or to cancel a booking you have to contact the Bookings.lk customer service with the relevant reservation details. These details are available on the confirmation email that you received or alternatively on the Bookings.lk Contact Us page.
Is it possible to search for hotels that have specific facilities on Bookings.lk?
Yes, when searching for a hotel on Bookings.lk there are 3 major filters on the top of the home page to help you speed up your search and in the results page there are advanced filtering options to fine tune your search.
Can I search for hotels by price?
Once you select your desired choice, the available hotels in the search results are listed according to our recommendations. At the top of the results page you can use the drop down menu to sort the results by different methods. Sorting by price is not available at the moment.
Can I search for hotels by location?
Yes, you can select a destination from over 64 tourist destinations in Sri Lanka.
Can I search for hotels by their overall rating?
Yes, your default search result will be shown according to the Bookings.lk rating for each hotel.
How can I see how much a hotel room will cost for my specific travel dates?
You need to select a hotel matching your travel plan and search availability for the desired dates. You will see the price listed in that page.
Is it possible to get in contact with a hotel listed on Bookings.lk directly?
You can find all the hotel details when you click the hotel name on a search result, so that you can get in touch with the hotel directly if you wish to.